If you find a lower rate on a hotel you already booked with your Amex card, could you get them to match it and save you money? Understanding Amex’s price match policies for hotel bookings can ensure you always get the best deal.

If you’re short on time, here’s the quick answer: American Express does not offer price matching for hotel bookings. You must book and cancel to get a new lower rate.

In this comprehensive guide, we’ll explain Amex’s lack of a hotel price match policy, compare to other major credit cards’ policies, and give tips to effectively use your Amex for hotel savings.

No Price Matching for Hotel Bookings

When it comes to hotel bookings, American Express (Amex) does not offer price matching services. This means that if you find a lower price for a hotel reservation after you have made your booking with Amex, you will not be able to request a price adjustment or a refund for the difference.

Why doesn’t Amex offer price matching for hotel bookings?

There could be several reasons why Amex does not provide price matching for hotel bookings. One possible reason is that the hotel industry is highly dynamic, with prices constantly changing based on factors such as demand, seasonality, and availability.

It can be challenging for Amex to keep up with these fluctuations and offer price matching on a consistent basis.

Additionally, hotels often have different rates and promotional offers depending on the booking platform. Amex may not have agreements in place with all hotel booking websites to ensure accurate price comparisons and matching.

How can you find the best hotel deals?

While Amex may not offer price matching for hotel bookings, there are still ways to find the best deals and save money on your accommodations. Here are a few tips:

  1. Compare prices on multiple hotel booking websites: Websites like Expedia, Booking.com, and Hotels.com often have discounted rates and special promotions.
  2. Use loyalty programs and rewards: Many hotel chains offer loyalty programs that allow you to earn points for future stays or receive exclusive discounts.
  3. Book during off-peak seasons: Prices tend to be lower during periods of low demand, such as weekdays or non-holiday periods.
  4. Consider alternative accommodations: Sometimes, staying in a vacation rental or a bed and breakfast can be more affordable than a traditional hotel.

By following these tips and being proactive in your search for the best hotel deals, you can still find great accommodations at a competitive price, even without price matching from Amex.

Cancelling and Rebooking Required

When it comes to price matching hotels, American Express (Amex) has a specific policy that requires cancelling and rebooking your reservation. This means that if you find a lower price for the same hotel room on a different website, you will need to cancel your existing reservation and make a new one in order to take advantage of the price match.

Refund Timeframes

Before cancelling your reservation, it’s important to understand the refund timeframes set by Amex. Depending on the terms and conditions of your booking, the refund process can vary. In some cases, you may receive a full refund immediately, while in other cases, it may take a few business days for the refund to be processed.

It’s always recommended to check the specific refund policies for your reservation to ensure a smooth refund process.

Rebooking Same Hotel

After cancelling your initial reservation, you can proceed with rebooking the same hotel at the lower price. It’s important to note that the availability of the room at the lower price may not always be guaranteed.

Therefore, it’s advisable to check the availability before cancelling your initial reservation. Additionally, it’s important to consider any cancellation fees or penalties that may apply when cancelling and rebooking your reservation.

It’s worth mentioning that Amex’s price matching policy for hotels is subject to certain terms and conditions, and it’s always recommended to review these terms before initiating any cancellations or rebookings.

Amex provides detailed information about their price match policy on their official website, which can be found at www.americanexpress.com.

Amex vs. Other Credit Cards

When it comes to credit cards, there are several options to choose from, each offering different benefits and perks. In this article, we will compare American Express (Amex) with other popular credit card issuers, including Chase, Citi, and Capital One.


Chase is known for its wide range of credit card options, including the popular Chase Sapphire Preferred and Chase Freedom Unlimited cards. While Chase offers a robust rewards program and competitive interest rates, it does not currently have a price match policy for hotels.


Citi is another major player in the credit card industry, offering cards like the Citi ThankYou Premier and Citi Double Cash. Unfortunately, Citi also does not provide a price match feature for hotel bookings.

Capital One

Capital One is well-known for its Venture Rewards card and Quicksilver Cash Rewards card. While these cards offer great benefits, including travel rewards and cashback options, Capital One does not have a price match policy specifically for hotels.

On the other hand, American Express does offer a price match feature for hotel bookings. If you find a lower price for the same hotel and dates after booking with your Amex card, you may be eligible for a refund of the difference.

This can be a valuable perk for travelers looking to save money on their hotel stays.

It’s important to note that the price match policies may vary among different credit cards within each issuer. Be sure to read the terms and conditions of your specific credit card to understand the benefits and features it offers.

Tips for Hotel Savings with Amex

If you’re an American Express cardholder and love to travel, you’ll be pleased to know that there are several ways you can save money on hotel bookings. While American Express does not offer a specific price match policy for hotels, there are other strategies you can employ to maximize your savings.

Here are some tips that can help you make the most of your Amex card when booking hotels.

Leverage Amex Offers

One of the best ways to save on hotel bookings with your Amex card is to take advantage of the various Amex Offers available. Amex Offers is a program that provides cardholders with discounts and statement credits for eligible purchases made with their Amex card.

These offers can be accessed through the Amex website or mobile app and are often tailored to match your spending habits and preferences. Keep an eye out for hotel-related offers, such as discounts on room rates, complimentary breakfast, or additional loyalty points.

By leveraging Amex Offers, you can enjoy significant savings on your hotel stays.

Use Points for Free Nights

If you’re a member of the American Express Membership Rewards program, you have the option to redeem your points for free hotel nights. American Express has a wide range of hotel partners, including major chains and boutique hotels, where you can use your points to cover the cost of your stay.

The number of points required for a free night will vary depending on the hotel and its location, but this can be an excellent way to save money on accommodation. Additionally, some hotels offer exclusive benefits and upgrades to guests who book using points, making your stay even more enjoyable.

It’s important to note that redeeming points for free hotel nights is subject to availability, so it’s recommended to book well in advance to secure your desired dates. Additionally, be sure to compare the redemption value of your points with the cash price of the hotel room to ensure you’re getting the best value for your points.

By leveraging Amex Offers and using your Membership Rewards points wisely, you can enjoy significant savings on hotel bookings. Remember to always check the terms and conditions of any offers or redemption options before making your reservation. Happy travels!

Contact Amex for Exceptions

When it comes to price matching hotels, American Express (Amex) does not have a formal price match policy in place. However, there may be exceptions depending on the specific circumstances. If you have a specific situation where you believe Amex should consider a price match, it is best to contact them directly to discuss your options.

How to Contact Amex

Amex provides several customer service channels that you can use to reach out to them. Here are a few options:

  • Phone: You can call the number on the back of your Amex card to speak with a representative.
  • Online Chat: If you prefer online communication, you can access the live chat feature on the Amex website.
  • Email: Another option is to send an email to the Amex customer service team.

When contacting Amex, be sure to explain your situation clearly and provide any relevant documentation or proof of the lower price you found elsewhere. While there is no guarantee that Amex will offer a price match, it is always worth reaching out and discussing your options.

Exceptions to Keep in Mind

While Amex does not have a formal price match policy, there are a few situations where they may consider making an exception:

  • Elite Memberships: If you have a high-tier Amex card or are a member of their elite program, they may be more willing to accommodate your request.
  • Competitor Promotions: If a competing hotel chain is offering a promotion or discount that Amex feels is impacting their business, they may consider matching the price to retain your loyalty.
  • Rare Circumstances: In rare cases, Amex may make an exception based on individual circumstances or customer loyalty.

Keep in mind that these exceptions are not guaranteed, and it ultimately depends on the discretion of Amex. It is always recommended to contact them directly to discuss your specific situation.


While American Express does not price match hotels after you book, being aware of their policies can still help you maximize savings. Booking refundable rates, considering other card benefits, and reaching out to request one-time exceptions provide opportunities to get the best deal on your hotel stays when using your Amex.

Similar Posts