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Have you recently cancelled your hotel booking with Priceline and wondering when you will receive your refund? You are not alone!

If you’re short on time, here’s a quick answer to your question: Refunds from Priceline for cancelled hotel bookings generally take between 7 to 10 business days to process. However, the exact time frame can vary depending on various factors.

In this article, we will take an in-depth look at the Priceline refund policy for hotel bookings, factors that can affect the refund process, and tips to ensure you receive your refund as quickly as possible.

Understanding Priceline’s Refund Policy

When it comes to cancelled hotel bookings, Priceline is known for having a fairly strict refund policy. It is worth mentioning that refunds are not processed automatically upon cancellation. Instead, the process can take several days to several weeks, depending on various factors.

According to Priceline’s refund policy, customers who cancel their hotel bookings are eligible for a refund depending on the cancellation policy of the hotel they booked. Keep in mind that some hotels have non-refundable reservations, which means that if you cancel your reservation, you will not receive a refund.

For hotels with refundable reservations, the refund process typically takes between 5-7 business days. However, in some cases, it can take up to 30 days for the refund to be processed. Unfortunately, Priceline does not provide a specific timeline for when customers can expect to receive their refund.

Exceptions to the Refund Policy

Here are some common exceptions that could potentially apply:

  • Non-refundable bookings: Some bookings or purchases may be labeled as “non-refundable” or “final sale.” These are typically offered at a lower price but come with stricter refund restrictions or may not be eligible for refunds at all.
  • Time-based restrictions: Refund policies may have time restrictions that limit the period during which a refund request can be made. If the request is made outside the specified timeframe, the refund may not be granted.
  • Service utilization: If a service has already been partially or fully utilized, such as a hotel stay or car rental, the refund policy may not cover the portion that has been used.
  • Special promotions or discounts: Some promotional or discounted offers may have specific refund policies attached to them. These policies may differ from the regular refund policy and may have additional restrictions or exclusions.
  • Third-party services: If a booking or purchase involves third-party services, such as flights or accommodations provided by external providers, the refund policy may be subject to the terms and conditions of those providers. Priceline’s refund policy may not cover these specific services.
  • Cancellation fees or penalties: Refunds may be subject to cancellation fees or penalties, especially if a cancellation is made close to the scheduled date or time of the service. These fees or penalties are often deducted from the refund amount.

Remember, these are general examples of potential exceptions that may be found in refund policies. For accurate and detailed information regarding Priceline’s refund policy, it is always best to refer directly to their official website or contact their customer support.

LPT: There is a way to cancel those Priceline Non-Refundable or Non-Changeable hotel "Express Deals" with a refund by simply asking
by u/TheSecretestSauce in LifeProTips

Factors Affecting Refund Processing Time

Several factors can influence the processing time of refunds. While the specific procedures and timelines may vary depending on the company or service provider, here are some common factors that can affect refund processing time:

  • Company policies: Each company may have its own internal policies and procedures for handling refunds. These policies can impact the speed at which refunds are processed. Some companies may have streamlined processes in place, while others may require additional steps or approvals, leading to longer processing times.
  • Payment method: The payment method used for the original purchase can impact the refund processing time. Refunds made to credit or debit cards typically involve coordination between the company, the customer’s bank, and the payment processor, which can add extra processing time. Refunds issued through other methods, such as PayPal or bank transfers, may also have their own specific processing timelines.
  • Volume of refund requests: The number of refund requests a company receives can affect the overall processing time. During peak periods or when there is a high volume of refund requests, it may take longer for the company to process and issue refunds. Companies may need to allocate additional resources or prioritize refunds based on various factors, such as the order of request submission or the nature of the purchase.
  • Verification and investigation: In some cases, refunds may require verification or investigation before they can be processed. This can occur when there are discrepancies or issues related to the purchase or when additional information is needed to process the refund. The time required for verification and investigation can extend the overall processing time.
  • Refund method: The method chosen to issue the refund can impact the processing time. For example, issuing a refund as store credit or a voucher may be quicker than refunding the amount back to the original payment method. Additionally, issuing a physical check as a refund may involve additional steps, such as mailing and delivery time.
  • Internal processing time: The internal procedures and workload of the company processing the refund can also influence the processing time. Companies may have specific departments or teams responsible for handling refunds, and their workload or operational efficiency can affect how quickly refunds are processed.

It’s important to note that these factors are general considerations and may not apply to every situation or company. The specific refund processing time can vary significantly depending on the company’s policies and procedures. If you have concerns about the refund processing time for a specific purchase, it’s best to reach out to the company’s customer support for more accurate and up-to-date information.

Tips for Getting Your Refund Quickly

If you’re looking to get your refund processed quickly, here are some tips that may help:

  1. Familiarize yourself with the refund policy: Before making a purchase, take the time to review the company’s refund policy. Understanding the terms and conditions will help you know your rights and any potential requirements or restrictions for obtaining a refund.
  2. Contact customer support promptly: If you need to request a refund, reach out to the company’s customer support as soon as possible. Provide all the necessary details and documentation they may require to expedite the process. Prompt communication can help initiate the refund process sooner.
  3. Follow the refund instructions: Pay close attention to the instructions provided by the company for initiating a refund. Follow the specified steps accurately to ensure your request is processed efficiently. Missing or incomplete information can cause delays.
  4. Keep records and receipts: Maintain records of your purchase, including receipts, order confirmations, and any communication related to the refund request. These documents may be required for verification purposes and can help resolve any disputes or issues that may arise during the refund process.
  5. Be polite and professional: When communicating with customer support or company representatives, maintain a polite and professional tone. Clearly explain your situation and calmly express your expectations. A courteous approach can often lead to more efficient and helpful assistance.
  6. Follow up if necessary: If you haven’t received a response or refund within the expected timeframe, don’t hesitate to follow up with the company. Contact customer support again and inquire about the status of your refund. Persistence and timely communication can help ensure your refund is processed promptly.
  7. Escalate if needed: If you encounter significant delays or face challenges in obtaining your refund, consider escalating the matter within the company. Ask to speak with a supervisor or inquire about the escalation process. In some cases, involving higher-level representatives may expedite the resolution.

Remember, the specific refund process and timeline can vary depending on the company’s policies and procedures. Following these tips can increase the chances of a quicker refund, but it’s always recommended to refer to the company’s refund policy and contact their customer support for accurate and up-to-date information regarding your specific situation.

Common Questions About Priceline Refunds

When it comes to booking hotels through Priceline, it is important to understand their refund policy. Here are some common questions that people have when it comes to Priceline refunds:

  • Can I get a full refund for a non-refundable booking? Unfortunately, no. Non-refundable bookings are just that – non-refundable. This means that if you cancel your reservation, you will not receive any money back. However, some hotels may offer a credit for a future stay instead of a refund.
  • How can I check the status of my refund? Priceline typically sends an email confirmation once your refund has been processed. You can also check the status of your refund by logging into your account on the Priceline website or app.
  • What if I don’t receive my refund within the expected time frame? If you haven’t received your refund within the expected time frame, it is worth reaching out to Priceline customer service for assistance. Keep in mind that refund processing times can vary depending on the hotel and payment method used.

It is important to note that Priceline’s refund policy may differ from that of other hotel booking sites. Before making a reservation, be sure to read the terms and conditions carefully to understand the cancellation and refund policy.


Getting a refund from Priceline for a cancelled hotel booking can take up to 10 business days, but there are factors that can affect the processing time. By understanding Priceline’s refund policy, being aware of the factors that can affect refund processing, and following our tips, you can increase the chances of receiving your refund as quickly as possible.

If you have any further questions or concerns about Priceline’s refund policy, don’t hesitate to contact their customer service team for assistance.

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