Are you stuck with a Priceline hotel reservation that you need to cancel?

If you’re short on time, here’s a quick answer to your question: You can cancel your Priceline hotel reservation by logging into your account on the website or mobile app.

In this article, we’ll provide you with a step-by-step guide on how to cancel a Priceline hotel reservation and what you need to know before doing so.

Understanding Priceline’s Cancellation Policy

When it comes to canceling a hotel reservation with Priceline, it’s important to understand their cancellation policy. While Priceline offers some flexibility, there are certain rules and fees to keep in mind.

Types of reservations and their cancellation policies

Priceline offers two types of hotel reservations: Non-refundable and Refundable. Non-refundable reservations are typically cheaper, but they come with stricter cancellation policies. Refundable reservations, on the other hand, are more expensive, but they offer more flexibility if you need to cancel.

For Non-refundable reservations, you typically cannot cancel or modify your reservation without incurring a fee. If you do need to cancel, you may be able to receive a partial refund depending on the hotel’s policy.

For Refundable reservations, you can usually cancel or modify your reservation up until a certain date without incurring a fee. However, it’s important to check the specific hotel’s cancellation policy as it may vary.

Exceptions to the cancellation policy

There are some exceptions where Priceline may allow you to cancel or modify your reservation outside of the normal cancellation policy. These include:

  • If the hotel is closed due to a natural disaster or other unforeseen circumstance
  • If there is a death or serious illness in your immediate family
  • If you are called for jury duty or military service

If you believe you have a valid reason for canceling outside of the normal policy, you can contact Priceline customer service to see if they can assist you.

Fees for canceling a Priceline hotel reservation

As mentioned, canceling a Non-refundable reservation will typically result in a fee. The amount of the fee can vary depending on the hotel, but it can be up to the full amount of the reservation.

For Refundable reservations, there may be no fee if you cancel within the allowed timeframe. However, if you cancel outside of this timeframe, you may be charged a fee. Again, the amount of the fee can vary depending on the hotel.

It’s important to read the cancellation policy carefully before booking your reservation so that you know what to expect if you need to cancel. Additionally, if you’re unsure about anything, you can contact Priceline customer service for assistance.

Gathering Information About Your Reservation

Locating your reservation details

The first step in cancelling a Priceline hotel reservation is to locate your reservation details. You can find this information in your confirmation email or by logging into your Priceline account and navigating to the “My Trips” section. Once you have found your reservation, make note of the hotel name, reservation dates, and confirmation number. These details will be required to cancel your reservation.

Checking the cancellation deadline

Before you cancel your reservation, it’s important to check the cancellation deadline. This can be found on your confirmation email or on the Priceline website. Some hotels allow free cancellation up to a certain date, while others may charge a cancellation fee. If you cancel after the deadline, you may not be eligible for a refund. Make sure to note the cancellation deadline and any associated fees.

Calculating any refund you may receive

If you cancel your reservation before the cancellation deadline, you may be eligible for a refund. The amount of the refund will depend on the hotel’s cancellation policy and the date of cancellation. To calculate your potential refund, check the hotel’s cancellation policy and subtract any cancellation fees. Keep in mind that some hotels may offer a partial refund or credit towards a future stay instead of a full refund.

It’s important to gather all of this information before cancelling your Priceline hotel reservation to ensure that you are aware of any associated fees and potential refunds. By following these steps, you can cancel your reservation with confidence and avoid any unnecessary charges.

Canceling Your Reservation on Priceline

Have you booked a hotel reservation on Priceline but now need to cancel it? Don’t worry, canceling your hotel reservation on Priceline is a straightforward process that can be done quickly and easily online. Here is a step-by-step guide to help you cancel your Priceline hotel reservation.

Logging into your account

The first step to canceling your Priceline hotel reservation is to log in to your account. Go to the Priceline website and click on the “Sign In” link in the upper right-hand corner of the page. Enter your email address or Priceline username and your password, then click the “Sign In” button. If you forgot your password, you can click on the “Forgot your password?” link and follow the prompts to reset it.

Locating your reservation

Once you are logged in, click on the “My Trips” link at the top of the page. You will see a list of all your current and past reservations. Find the reservation you want to cancel and click on the “Cancel Reservation” button next to it.

Initiating the cancellation process

After clicking on the “Cancel Reservation” button, you will be taken to a page where you can review the details of your reservation and select the reason for cancellation. Choose the reason that applies to your situation and click on the “Cancel Reservation” button at the bottom of the page.

Confirming the cancellation

After you click on the “Cancel Reservation” button, you will see a confirmation page that summarizes the cancellation details. Make sure to review the information carefully and ensure that everything is correct. If you are satisfied with the cancellation details, click on the “Submit Cancellation” button to confirm the cancellation. Priceline will send you a confirmation email once the cancellation is complete.

Cancelling your Priceline hotel reservation is a simple and straightforward process that can be done online in just a few steps. If you have any questions or concerns, you can reach out to Priceline customer service for assistance. Happy travels!

Contacting Priceline Customer Service

When to Contact Customer Service

If you need to cancel a hotel reservation made through Priceline, you may need to contact customer service. There are several situations where you may need to do this. For example, if you need to cancel a reservation outside of the hotel’s cancellation window, or if you encounter any issues with the booking process, contacting customer service may be necessary.

How to Contact Customer Service

To contact Priceline customer service, there are a few different options. One of the easiest ways to get in touch is by calling their toll-free number, which is 1-800-774-2354. You can also visit their website and use the “Help” section to send an email or initiate a live chat with a representative.

What to Expect When Speaking with a Representative

When you speak with a Priceline representative, they will likely ask for your reservation information, including the confirmation number and the name on the reservation. They may also ask for your reason for canceling, so be prepared to explain the situation clearly and concisely.

Depending on the circumstances, the representative may be able to cancel the reservation for you over the phone, or they may need to escalate the issue to a higher level of customer service. In some cases, there may be fees or penalties associated with canceling a reservation, so be sure to ask about any potential charges.


Canceling a Priceline hotel reservation can be a straightforward process if you know what to expect. By understanding Priceline’s cancellation policy, gathering information about your reservation, and following the steps to cancel on the website or mobile app, you can quickly cancel your reservation and move on to other travel arrangements.

If you have any issues or questions about canceling your reservation, don’t hesitate to contact Priceline’s customer service for assistance. With this guide, you can confidently navigate the cancellation process and make changes to your travel plans with ease.

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