Are you planning a trip and wondering if you should call a hotel or book online? This is a common question that many travelers have.

If you’re short on time, here’s a quick answer to your question: it’s usually better to book online.

In this article, we’ll explore the pros and cons of both options to help you make an informed decision.

By the end of this article, you’ll have a better understanding of the benefits and drawbacks of each approach, so you can choose the best option for your travel needs.

Pros and Cons of Booking Online

Advantages of booking online

Booking a hotel online can be a convenient way to make your travel arrangements. Here are some advantages of booking online:

  • 24/7 availability: You can book a hotel anytime, anywhere, as long as you have an internet connection.
  • Comparing prices: Online booking platforms allow you to compare prices and amenities of different hotels, helping you find the best deal.
  • Reviews: Online reviews from other travelers can provide valuable insights about the hotel and its services.
  • Easy modifications: Online bookings can be modified or canceled easily, without having to call the hotel or travel agent.

These advantages can save you time and money, and give you more control over your travel plans.

Disadvantages of booking online

While booking a hotel online has its benefits, there are also some potential disadvantages:

  • Hidden fees: Some online booking platforms may add hidden fees or taxes to the advertised price, which can increase the total cost of your stay.
  • Limited personalization: Online bookings may not offer the same level of personalization as booking directly with the hotel, such as special requests or room upgrades.
  • Technical issues: Online bookings may encounter technical issues, such as payment problems or incorrect reservations, which can be difficult to resolve.
  • Security concerns: Online bookings require you to provide personal and financial information, which can be susceptible to hacking or data breaches.

These disadvantages can cause inconvenience and potential risks, so it is important to be aware of them when booking a hotel online.

Pros and Cons of Calling a Hotel

Advantages of calling a hotel

If you prefer a more personalized approach, calling a hotel may be the best option for you. Speaking to a real person can give you a better sense of the hotel’s customer service. Moreover, you can ask for specific requests such as room preferences, extra amenities, and discounts that may not be available online. This can lead to better deals and a more satisfactory experience.

Calling a hotel directly can also help you avoid any hidden fees or additional charges that may not be disclosed online. For instance, you can ask about resort fees, parking fees, and other add-ons that can increase your overall expenses.

In addition, calling a hotel can give you a better sense of the hotel’s availability, especially if you are looking for last-minute bookings or specific dates that may not be available online. A hotel representative can also provide you with recommendations for nearby attractions and restaurants that you may not find on the website.

Disadvantages of calling a hotel

One of the main disadvantages of calling a hotel is that it can be time-consuming, especially if you have to wait on hold or navigate through a complicated phone menu. This can be frustrating, especially if you are in a hurry or have other things to do.

Additionally, calling a hotel may not always be convenient, especially if you are in a different time zone or have limited access to a phone. Online booking, on the other hand, can be done at any time and from anywhere, as long as you have an internet connection.

Finally, calling a hotel may not always be the best option for budget-conscious travelers. While you may be able to negotiate better rates over the phone, online booking often offers exclusive deals and promotions that may not be available over the phone. Moreover, booking online can give you the opportunity to compare prices and amenities across different hotels, which can help you find the best deal for your budget.

Factors to Consider When Deciding How to Book Your Hotel

Choosing whether to call a hotel or book online can be a tough decision, but there are several factors to consider that can help you make the best choice.


One of the biggest factors to consider when booking a hotel is price. Online booking websites often offer discounted rates, but it’s important to remember that these prices may not include all of the fees and taxes that hotel websites may include upfront. Additionally, hotels may offer exclusive deals and packages that are only available when booking directly through them. To ensure you’re getting the best price, it’s worth comparing prices between different booking methods.


Another important factor to consider is availability. While online booking websites may give you a larger pool of options to choose from, hotels may have rooms that are not listed online. If you have specific room preferences or needs, it may be worth calling the hotel directly to check availability and see if they can accommodate your requests.


If your travel plans are subject to change, flexibility is key. Online booking websites may offer more flexible cancellation policies and allow you to easily modify your booking, while hotels may have stricter policies. However, calling the hotel directly may give you more flexibility when it comes to making special requests or changes to your reservation.

Personal Preferences

Finally, personal preferences can play a role in how you choose to book your hotel. Some people may prefer the ease and convenience of booking online, while others may enjoy speaking with a hotel representative and receiving personalized recommendations. It’s important to consider what matters most to you and what will make your stay the most enjoyable.

Tips for Booking Your Hotel

Research your options

Before booking your hotel, it’s essential to research your options. You can start by looking at hotel booking websites such as Expedia,, and to compare prices, locations, and amenities. However, keep in mind that some hotels may not be listed on these websites, so it’s worth checking the hotel’s official website or calling them directly to see if they have any exclusive deals.

Check for hidden fees

When booking your hotel, make sure to check for any hidden fees that may not be included in the advertised price. These fees may include resort fees, parking fees, Wi-Fi fees, and more. To avoid any surprises, it’s best to call the hotel directly and ask about any additional fees before making your reservation.

Read reviews

Reading reviews from other travelers can provide valuable insights into the hotel’s quality, service, and cleanliness. Websites such as TripAdvisor and Yelp offer user-generated reviews that can help you make an informed decision. However, it’s important to take these reviews with a grain of salt and read a variety of reviews to get a well-rounded perspective.

Book in advance

Booking your hotel in advance can save you money and ensure that you have a guaranteed reservation. According to a study by, the best time to book a hotel is between three to four weeks in advance. Booking too early or too late can result in higher prices or no availability.

Compare prices

Comparing prices is crucial when booking a hotel. Don’t just rely on one website or booking platform; instead, check multiple sources to ensure that you’re getting the best deal. Use websites such as Trivago or Kayak to compare prices from different booking websites and the hotel’s official website.

Website Average Price Per Night Number of Hotels Listed
Expedia $150 100,000 $140 120,000 $145 90,000

By following these tips, you can make an informed decision when booking your next hotel stay. Remember to research your options, check for hidden fees, read reviews, book in advance, and compare prices to ensure a comfortable and affordable stay.


In conclusion, both calling a hotel and booking online have their advantages and disadvantages. However, in most cases, booking online is the better option because it’s convenient, easy, and often cheaper. But if you have specific requests or preferences, calling a hotel may be the better choice.

Ultimately, the decision of how to book your hotel depends on your personal preferences and travel needs. We hope this article has helped you make an informed decision and plan a successful trip. Happy travels!

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