Are you planning a trip and considering using for your hotel booking?

If you’re short on time, here’s a quick answer to your question: Yes, is a legitimate website for booking hotels.

In this article, we’ll provide a comprehensive overview of, including its history, services, pricing, and customer reviews.

We’ll also discuss some common concerns that people may have about booking hotels through, such as the reliability of its listings and the transparency of its pricing.

By the end of this article, you’ll have a better understanding of whether is the right choice for your next hotel booking.

Overview of

History of is an online travel agency that was founded in 1997 by Jay S. Walker. Initially, the company started as a unique bidding system where customers could bid on hotel rooms, flights, and rental cars. Today, has evolved to offer a range of travel services beyond just bidding.

Services Offered by offers a variety of travel services, including flight bookings, hotel reservations, car rentals, vacation packages, and cruises. Additionally, offers a unique “Name Your Own Price” feature, where customers can bid on hotel rooms and rental cars at a discounted rate.

How Works

To book a hotel through, customers can search for hotels by entering their destination, dates of travel, and number of guests. will then display a list of available hotels, along with their prices and ratings. Customers can select the hotel they want to book and pay for their reservation online.

For the “Name Your Own Price” feature, customers can select the area they want to stay in and choose a star rating for their hotel. They then enter the price they are willing to pay and submit their bid. will search for available hotels that match the customer’s bid and notify them if their bid is accepted.

Pros and Cons of Using


  • offers competitive prices on hotels, flights, and rental cars
  • The “Name Your Own Price” feature can potentially save customers money on hotel and rental car bookings
  • offers a variety of travel services, including vacation packages and cruises


  • The “Name Your Own Price” feature can be a gamble, as customers may not always get the hotel or rental car they want
  • Cancellation policies for hotel reservations can be strict and may not allow for refunds
  • Customer service can be hit or miss, with some customers reporting difficulty getting a hold of a representative

Pricing and Discounts

One of the main reasons people turn to for their hotel bookings is the potential for significant savings. is known for offering competitive prices and a range of discounts to help travelers save money on their hotel stays.

How Sets Prices uses a unique bidding system to set prices for hotel rooms. This means that travelers can often find deals that are significantly lower than what they would pay if they booked directly through the hotel or through another booking site.

When you search for a hotel on, you have the option to name your own price. This means you can submit a bid for the price you are willing to pay for a room. If your bid is accepted, you will be able to book the room at that price.

It’s important to note that when you name your own price, you won’t know which hotel you are booking until after your bid is accepted. You will only know the general location and star rating of the hotel. This can be a drawback for some travelers who prefer to know exactly where they will be staying.

Types of Discounts Available on

In addition to its bidding system, offers a range of discounts to help travelers save money on their hotel stays. Some of the most common discounts include:

  • Express Deals: These are pre-negotiated discounts that has arranged with hotels. You won’t know the name of the hotel until after you book, but you will know the general location, star rating, and the discount percentage.
  • Mobile App Deals: frequently offers exclusive discounts to users who book through its mobile app.
  • Email Deals: If you sign up for’s email list, you will receive regular updates about discounts and promotions.

Comparison to Other Hotel Booking Sites

When it comes to pricing and discounts, is known for being competitive with other hotel booking sites. However, it’s always a good idea to compare prices across multiple sites to ensure you are getting the best deal possible.

Some other popular hotel booking sites to consider include:

Website Pros Cons Offers a wide range of hotels and properties; allows you to book without a credit card. Some hotels charge a non-refundable deposit; cancellation policies can be strict. Offers a rewards program that can help you earn free stays; allows you to book without a credit card. Some hotels charge a non-refundable deposit; cancellation policies can be strict. Offers a wide range of hotels and properties; allows you to book flights and rental cars in addition to hotels. Cancellation policies can be strict; some hotels charge a non-refundable deposit.
Overall, is a legit option for booking hotels and offers competitive pricing and a range of discounts to help travelers save money on their stays.

Customer Reviews

Overall Customer Satisfaction

When it comes to booking hotels on, the overall customer satisfaction is generally positive. According to Trustpilot, a website that collects customer reviews, has a rating of 4.2 out of 5 stars based on over 16,000 reviews. Customers praise the website for its ease of use, competitive pricing, and wide selection of hotels.

Common Complaints and Issues

However, there are some common complaints and issues that customers have reported. One of the most common complaints is related to the “Name Your Own Price” feature, where customers can bid on hotel rooms at a lower price. Some customers have reported that they were unable to cancel or change their reservations after winning a bid. Others have reported that the hotels they were assigned were not up to their expectations.

Another issue that customers have reported is related to customer service. Some customers have reported long wait times and unhelpful representatives when trying to resolve issues with their reservations.

How Responds to Customer Feedback takes customer feedback seriously and works to address any issues that arise. The company has a customer service team available 24/7 to assist customers with any issues they may have. Additionally, has a customer service email address and social media accounts where customers can reach out for help. also encourages customers to leave reviews on their website to help other customers make informed decisions. The company uses customer feedback to improve its services and make changes where necessary.

Reliability and Transparency

Accuracy of Hotel Listings on

When booking a hotel on, it’s natural to wonder if the listings are accurate. Fortunately, has a team of experts that work closely with hotels to ensure that their listings are up-to-date and accurate. In addition, has a system in place to verify the authenticity of guest reviews to ensure that they are truthful and accurate. According to, they have over 500,000 hotels listed on their site, and they work hard to ensure that each listing is reliable and accurate.

Transparency of Pricing and Fees

One of the biggest concerns when booking a hotel online is the transparency of pricing and fees. With, you can rest assured that you are getting a fair price for your hotel room. is known for its “Name Your Own Price” feature, which allows you to bid on hotel rooms and get a great deal. However, if you prefer to book a room at a set price, also offers this option. is transparent about any additional fees, such as taxes and resort fees, that may be added to the price of your room. These fees are clearly displayed before you confirm your reservation, so you won’t be surprised by any unexpected charges.

How Deals with Disputes and Refunds

If you have a dispute with or need to request a refund, you can do so easily through their website or by calling their customer service hotline. has a 24/7 customer service team that is available to assist you with any issues or concerns you may have. also has a flexible cancellation policy that allows you to cancel or modify your reservation up until the day of your stay, depending on the hotel’s policy. However, it’s important to read the cancellation policy carefully before booking to avoid any misunderstandings.


In conclusion, is a legitimate and reliable website for booking hotels.

While there are some concerns about the accuracy of its listings and the transparency of its pricing, overall has a strong reputation for customer service and satisfaction.

If you’re looking for a convenient and affordable way to book your next hotel stay, may be a great option to consider.

As with any online booking site, it’s always a good idea to read customer reviews, compare prices, and do your research before making a final decision.

We hope this article has been helpful in providing you with the information you need to make an informed choice about booking your next hotel through

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