If you’re interested in the hospitality industry or planning to work in a hotel, you might have come across the term ‘hotel steward’.
So, what is a hotel steward and what are their roles and responsibilities?
In this article, we will provide a comprehensive guide on the job description of a hotel steward, including the skills and qualifications required to become one.
What is a Hotel Steward?
What is a Hotel Steward?
A hotel steward is an essential member of a hotel’s housekeeping department. The primary role of a hotel steward is to ensure that the hotel’s kitchen and dining areas are kept clean and orderly. This involves managing the kitchen staff, maintaining kitchen equipment, and ensuring that the hotel’s dining areas are always clean and ready to be used.
The Unique Role of a Hotel Steward
While a hotel steward may seem like a janitorial position, it is much more than that. The steward is responsible for maintaining the cleanliness and hygiene of the hotel’s kitchen and dining areas, which can be critical to the success of a hotel. The steward works closely with the kitchen staff, ensuring that food is prepared in a clean and sanitary environment. Additionally, the steward works with the wait staff, ensuring that the dining areas are clean and ready for guests. The steward is also responsible for managing the inventory of kitchen supplies, ensuring that the kitchen is always fully stocked with the necessary items.
Qualities of a Good Hotel Steward
Being a hotel steward is not an easy job, and it requires a particular set of skills and qualities. The hotel steward must be detail-oriented, organized, and able to work well under pressure. They must also be physically fit, as the job requires a lot of standing, walking, and lifting. Additionally, the steward must have excellent communication skills, as they will be working closely with both kitchen and wait staff. Finally, a good hotel steward must have a passion for cleanliness and hygiene, as these are the core aspects of the job.
Roles and Responsibilities of a Hotel Steward
Hotel stewards play a crucial role in ensuring that hotels run smoothly and efficiently. Their responsibilities are varied and encompass a range of duties that are critical to the success of the hotel. Here are the key roles and responsibilities of a hotel steward:
- Cleaning and Maintenance Duties: One of the primary responsibilities of a hotel steward is to ensure that the hotel is clean and well-maintained. This includes tasks such as cleaning guest rooms, public areas, and back-of-house spaces. They are also responsible for ensuring that all equipment and supplies are in good working condition.
- Food and Beverage Service: Hotel stewards are also responsible for assisting with the service of food and beverages. This includes setting up tables, taking orders, and serving food and drinks to guests. They may also be responsible for cleaning and maintaining the dining area.
- Inventory Management: Another important responsibility of a hotel steward is to manage inventory. This includes keeping track of supplies and equipment and ordering new items as needed. They also ensure that all inventory is stored properly and that there is no waste or spoilage.
- Customer Service and Communication: Hotel stewards are often the first point of contact for guests, so it is essential that they provide excellent customer service. This includes greeting guests, answering questions, and resolving any issues or complaints that may arise. They must also be able to communicate effectively with other staff members and management.
- Team Management and Coordination: Hotel stewards are responsible for managing and coordinating the work of other staff members. This includes assigning tasks, monitoring performance, and providing feedback and training as needed. They must also ensure that all staff members are working together effectively to meet the needs of guests.
It is worth mentioning that the specific duties of a hotel steward may vary depending on the size and type of hotel. However, these key roles and responsibilities are generally consistent across the industry. Keep in mind that hotel stewards play a critical role in the success of a hotel and must be able to work effectively as part of a team.
Skills and Qualifications Required for a Hotel Steward
Hotel stewards are responsible for ensuring the smooth operation of hotel facilities, including the cleanliness of guest rooms and public areas. To fulfill this role, there are certain skills and qualifications that are required.
- Education and Training: Formal education is not required for a hotel steward position, but a high school diploma or equivalent is typically preferred. Additionally, training in hospitality, customer service, and cleaning techniques can be beneficial.
- Experience: Prior experience in the hospitality industry is often preferred for hotel steward positions. Experience in housekeeping or custodial work can also be helpful.
- Physical Fitness and Stamina: Hotel stewards must be in good physical condition and have the stamina to perform repetitive tasks, such as cleaning and lifting heavy objects.
- Communication and Interpersonal Skills: Hotel stewards must be able to communicate effectively with guests and other staff members. They should be able to speak clearly and professionally and have good listening skills.
- Organizational and Time Management Skills: Hotel stewards must be highly organized and able to manage their time effectively. They should be able to prioritize tasks and work efficiently to ensure that all cleaning duties are completed in a timely manner.
It is worth mentioning that some hotel chains may have additional requirements for their hotel stewards. For example, some luxury hotels may require that their stewards have a certain level of education or prior experience in the hospitality industry.
Keep in mind that hotel stewards may also need to pass a background check and drug test before being hired. This is done to ensure the safety and security of hotel guests and staff members.
Career Path and Opportunities for Hotel Stewards
If you are interested in pursuing a career as a hotel steward, it is worth mentioning that the job requires a high level of physical fitness and stamina. Hotel stewards work long hours on their feet, often lifting and carrying heavy items. Despite the demanding nature of the job, it can be a rewarding career with many opportunities for growth and advancement.
Work Environment and Conditions
Hotel stewards typically work in a hotel or resort setting, where they are responsible for maintaining cleanliness and providing support to various departments such as housekeeping, food and beverage, and events. The work environment can be fast-paced and dynamic, with a variety of tasks to complete throughout the day. Keep in mind that the job may require working on weekends, holidays, and evenings.
Salary and Benefits
According to Payscale.com, the average salary for a hotel steward in the United States is around $12 per hour. However, this can vary depending on factors such as experience, location, and the size of the hotel. In addition to a competitive salary, many hotels offer benefits such as health insurance, paid time off, and retirement plans.
As hotel stewards gain experience and demonstrate their skills and abilities, they may have the opportunity to move up into supervisory or management roles. This can include positions such as housekeeping manager, banquet manager, or food and beverage director. Some hotel chains, such as Marriott and Hilton, offer training and development programs to help employees advance in their careers.
Challenges and Rewards of the Job
While the job of a hotel steward can be physically demanding, it can also be highly rewarding. Stewards often work as part of a team, which can foster a sense of camaraderie and teamwork. In addition, the job provides opportunities to interact with guests and provide excellent customer service. On the other hand, challenges can include dealing with difficult guests or working in a fast-paced and high-pressure environment. However, for those who enjoy working in hospitality and have a commitment to cleanliness and quality, a career as a hotel steward can be a fulfilling and satisfying choice.
In conclusion, a hotel steward is a crucial member of a hotel’s staff, responsible for ensuring the smooth operation of various tasks and services.
If you’re considering a career as a hotel steward, it’s important to have the necessary skills, qualifications, and experience.
We hope this article has provided you with valuable insights into the job description and roles of a hotel steward, and helped you to decide if it’s the right career path for you.