Are you a hotel owner trying to stay ahead of the competition?
If so, you’re in the right place.
In this article, we’ll share 5 strategies to help your hotel stand out in a crowded market.
Whether you’re a small boutique hotel or a large chain, these tactics will give you an edge over your competitors.
1. Focus on Your Unique Selling Point
One of the most important strategies for hotels to stand out in a crowded market is to focus on their unique selling point (USP). By identifying what sets their hotel apart from the competition, they can create a distinct brand identity that attracts and retains guests.
It is worth mentioning that a hotel’s USP can be anything from its location to its amenities, and even its staff. Keep in mind that a USP must be something that is not easily replicated by competitors.
To effectively highlight a hotel’s USP, it should be incorporated into all marketing materials, including the website, social media, and advertising campaigns. By doing so, potential guests are more likely to remember what makes the hotel unique and choose it over competitors.
Remember that a hotel’s USP should also be reflected in the guest experience. This means training staff to promote and embody the unique experience that the hotel offers. For example, if the hotel’s USP is its exceptional customer service, then staff should be trained to provide personalized and attentive service to each guest.
2. Embrace Technology
Hotels that want to stay ahead in the market competition must embrace technology. A user-friendly website with easy online booking is a must-have for any hotel. Online booking is now the preferred method for many travelers, and a website that is difficult to navigate or has a confusing booking process can lead to lost bookings.
It is worth mentioning that optimizing your hotel website for mobile devices is also crucial. Statistics show that more than 50% of travelers use their mobile devices to search for hotels, and this number is only going to increase in the future. A mobile-friendly website ensures that potential guests can easily access your hotel’s information and make bookings on the go.
Social media platforms are also powerful tools that hotels can use to promote their brand and engage with guests. By creating and sharing engaging content on platforms like Facebook, Instagram, and Twitter, hotels can attract new guests and build loyalty with existing ones. Keep in mind that social media is also an opportunity to respond to guest inquiries and feedback, which can help improve the guest experience.
On the other hand, chatbots are becoming increasingly popular in the hospitality industry. These automated systems can handle basic customer service and support inquiries, freeing up staff to focus on more complex issues. Chatbots can also help hotels save money by reducing staffing costs. It is worth noting that some guests may prefer to speak with a human, so it is important to have both chatbot and human support options available.
|Benefits of Embracing Technology
|Increased bookings through a user-friendly website
|Online booking is now the preferred method for 57% of travelers. (Source: TripAdvisor Insights)
|Better accessibility for mobile users
|More than 50% of travelers use their mobile devices to search for hotels. (Source: Statista)
|Improved brand awareness and guest engagement through social media
|70% of travel shoppers use Instagram to make travel decisions. (Source: Adweek)
|Reduced staffing costs through chatbots
|Chatbots can handle up to 80% of routine customer service inquiries. (Source: Salesforce)
3. Offer Value-Added Services
One way to stand out in the competitive hotel market is to offer value-added services that guests will appreciate and remember long after their stay.
Firstly, providing free amenities like Wi-Fi and breakfast can make a big difference in a guest’s overall experience. According to a survey by Hotel Business, 94% of travelers consider Wi-Fi as the most important amenity when choosing a hotel. By offering free Wi-Fi, guests feel that they are getting extra value for their money and are more likely to return in the future.
Secondly, creating unique experiences for guests can also be a great value-add. For example, hotels can offer cooking classes or guided tours of the local area, which can provide a personalized touch to the guest experience. These types of activities can also help to create positive word-of-mouth marketing, as guests are likely to share their unique experiences with friends and family.
Thirdly, partnering with local businesses to offer discounts to guests can be a win-win situation for both the hotel and the local community. Hotels can negotiate discounts with local restaurants, attractions, and shops, and offer these to guests as a value-add. This not only provides guests with more options for things to do during their stay, but it also helps to support local businesses.
It is worth mentioning that offering value-added services can also help hotels to differentiate themselves from larger hotel chains. While many chain hotels offer similar amenities, smaller hotels can offer unique experiences and personalized touches that set them apart.
4. Encourage Guest Feedback
Encouraging guest feedback is a crucial strategy for hotels to stay competitive in the market. Regularly asking guests for feedback through surveys and online reviews can provide valuable insights into their experiences. This information can help hotels identify areas for improvement and make necessary changes to enhance the guest experience.
It is worth mentioning that hotels should take guest feedback seriously and strive to make improvements based on their suggestions. For example, if guests consistently report issues with the cleanliness of their rooms, the hotel should take steps to address the problem.
Responding to all reviews, whether positive or negative, is also an important aspect of encouraging guest feedback. Hotels should respond in a professional and helpful manner, thanking guests for their feedback and addressing any concerns they may have raised. This shows guests that their opinions are valued and helps to build a positive reputation for the hotel.
Some hotels go a step further and offer incentives for guests to leave feedback, such as discounts on future stays or complimentary amenities. This can be an effective way to encourage guests to share their thoughts and experiences.
Keep in mind that guest feedback can also be used as a marketing tool. Sharing positive reviews and ratings on the hotel’s website and social media channels can help to attract new guests. On the other hand, negative feedback should be addressed promptly and professionally to prevent any damage to the hotel’s reputation.
5. Build Relationships with Guests
One of the most effective ways for hotels to stay competitive is by building strong relationships with their guests. This involves offering personalized service and attention to each guest, which can go a long way in creating a positive experience and fostering loyalty.
It is worth mentioning that remembering guests’ preferences and anticipating their needs can also help to create a memorable experience. For example, if a guest frequently orders room service, keeping track of their favorite dishes and ensuring they are available during their stay can make them feel valued and appreciated.
Another way to build relationships is by sending personalized follow-up emails after a guest’s stay to thank them for choosing your hotel. This can also be an opportunity to ask for feedback and address any concerns they may have had during their stay.
Keep in mind that offering loyalty programs or discounts for returning guests can also be a powerful tool for building relationships. By rewarding guests for their loyalty, hotels can encourage repeat business and create a sense of exclusivity and value.
|Benefits of Building Relationships with Guests
|Increased customer loyalty and repeat business
|A guest who feels valued and appreciated is more likely to return to your hotel for their next stay.
|Positive word-of-mouth marketing
|A happy guest is likely to recommend your hotel to others, leading to potential new business.
|Higher revenue per guest
|Guests who feel a strong connection to your hotel are more likely to spend money on higher-end amenities and services.
By implementing these strategies, you can differentiate your hotel and create a memorable experience for your guests.
Stay ahead of the competition by focusing on your unique selling point, embracing technology, offering value-added services, encouraging feedback, and building relationships with your guests.
With these tactics, your hotel will be on the path to success in a competitive market.