Skip to Content

Understanding Sundry Shops in Hotels

Looking for a quick answer to what a sundry shop in a hotel is? Here it is:

A sundry shop in a hotel is a small store that offers a variety of items for guests to purchase during their stay.

However, there’s more to it than just that. In this article, we’ll dive deeper into what a sundry shop is, what it offers, and why it’s an important part of the hotel experience.

What is a Sundry Shop?

A Sundry Shop is a small store or shop located within a hotel that offers a variety of items for sale. These items may include snacks, beverages, magazines, newspapers, personal care products, souvenirs, and other convenience items. Sundry Shops are typically located near the front desk or lobby area of a hotel, and are often open 24 hours a day to accommodate guests at any time.

Historically, Sundry Shops were first introduced in hotels in the 1970s as a way for guests to purchase small items they may have forgotten to pack or to grab a quick snack or drink without leaving the hotel. Today, Sundry Shops have become a staple in many hotels and are often viewed as a convenient amenity for guests.

What Do Sundry Shops Offer?

When staying at a hotel, one convenient amenity that guests can take advantage of is the sundry shop. Sundry shops are small stores typically located within a hotel that offer a variety of products. These shops are open 24 hours a day for guests to purchase items they may have forgotten to pack or simply want to buy during their stay.

What Do Sundry Shops Offer?

Sundry shops are a one-stop-shop for guests who need to purchase any necessities or want to buy souvenirs during their stay at a hotel. Below are some of the most common items that sundry shops offer:

  • Essentials and Toiletries: From toothbrushes and toothpaste to razors and shaving cream, sundry shops have a variety of essential toiletries that guests may have forgotten to pack.
  • Snacks and Beverages: Sundry shops also offer a selection of snacks and beverages for guests to purchase. This includes chips, candy, soda, and bottled water.
  • Souvenirs and Gifts: Many sundry shops also offer souvenirs and gifts for guests to take home with them. This can include postcards, keychains, magnets, and other small items with the hotel’s logo or the city’s name on them.
  • Electronics and Accessories: Some sundry shops also offer electronics and accessories that guests may need during their stay. This can include phone chargers, headphones, and even cameras.

It is worth mentioning that the items available at sundry shops may vary depending on the hotel’s location and the size of the store. Keep in mind that prices at sundry shops may be higher than at other stores outside of the hotel, so it is important to compare prices before making a purchase.

On the other hand, if a guest needs a quick snack or forgot to pack an essential item, the convenience of having a sundry shop in the hotel can be very helpful. Unfortunately, if a guest needs a specific item that is not available at the sundry shop, they may need to leave the hotel to find what they need.

Why are Sundry Shops Important in Hotels?

When staying at a hotel, guests often need to purchase small items such as snacks, toiletries, or souvenirs. This is where a sundry shop comes in handy. These small convenience stores, typically located within a hotel, offer a variety of items that guests may need during their stay. While they may seem like a small addition to a hotel’s offerings, they can actually be quite important for several reasons.

  • Convenience for Guests: One of the most important reasons why sundry shops are important in hotels is because they offer convenience for guests. Instead of having to leave the hotel to find a nearby convenience store or pharmacy, guests can simply go downstairs and purchase what they need. This can save them time and hassle, especially if they are in a new city or unfamiliar area.
  • Increased Revenue for Hotels: Another benefit of having a sundry shop in a hotel is that it can increase revenue. While the items sold in a sundry shop may not be high-ticket items, they can add up over time. Additionally, guests may be more likely to purchase items from the hotel if they are easily accessible and convenient.
  • Enhanced Guest Experience: Lastly, having a sundry shop can enhance the overall guest experience. It shows that the hotel is thinking about the needs of its guests and wants to make their stay as comfortable and convenient as possible. It can also be a nice touch for guests who may have forgotten something at home or need a quick snack before heading out for the day.

Sundry Shop Best Practices

When it comes to running a successful sundry shop in a hotel, there are several best practices that hoteliers should keep in mind.

Location and Layout

The location and layout of a hotel’s sundry shop are critical factors that can impact its success. Ideally, the shop should be located near the hotel lobby or other high-traffic areas. It should also be easily accessible to guests and visible from the common areas. A well-designed layout that is easy to navigate can encourage guests to browse and make purchases.

Pricing Strategies

Pricing strategies can also have a significant impact on the success of a sundry shop. Hoteliers should consider offering a range of products at different price points to appeal to different guests. They should also be mindful of pricing items competitively, keeping in mind the convenience factor of purchasing items on-site versus going off-property to purchase the same items.

Product Selection and Stocking

The selection of products stocked in the sundry shop should be based on guest needs and preferences. This can include essential toiletries, snacks, beverages, and other convenience items. It is worth mentioning that hoteliers should keep track of stock levels and make sure to replenish items as needed. Regularly monitoring product sales can also provide valuable insights into which items are popular with guests and which ones may not be worth stocking.

Marketing and Promotion

Marketing and promotion efforts can help drive traffic to the sundry shop and increase sales. Hoteliers should consider promoting the shop through the hotel’s website, social media channels, and in-room materials. Offering special promotions or discounts can also encourage guests to make purchases. On the other hand, it is important to remember not to over-market the sundry shop, as this can be seen as pushy and turn guests off from making purchases.


In summary, a sundry shop in a hotel is a convenient and essential amenity for guests. From toiletries to electronics, these small stores offer a variety of items that can enhance a guest’s stay and increase revenue for the hotel. By following best practices and offering a well-stocked and well-marketed sundry shop, hotels can provide a memorable guest experience and stand out in a competitive market.