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Imagine checking into a hotel room and finding roaches crawling around. It’s a nightmare scenario that no one wants to experience. If you find yourself in this situation, you might be wondering if you can get a refund.

If you’re short on time, here’s a quick answer: Yes, you might be able to get a refund if your hotel has roaches. However, there are some things you need to know.

In this article, we’ll explore what you can do if you find roaches in your hotel room, whether or not you can get a refund, and what you should do to protect yourself from this unpleasant experience.

What to Do if Your Hotel Room Has Roaches

Discovering roaches in your hotel room can be a horrifying experience. Not only are they unsightly pests, but they can also carry diseases and cause allergies. If you find yourself in this situation, here are some steps to take:

Take Photos or Videos as Evidence

The first thing you should do when you see roaches in your hotel room is to document the infestation. Take photos or videos of the roaches and any other evidence you find, such as fecal matter or shed skins. This will be helpful if you need to prove your case later on.

Take Photos

Notify the Hotel Staff Immediately

As soon as you discover the roaches, notify the hotel staff immediately. They may be unaware of the problem and will want to take steps to address it. Be sure to show them your evidence so they can see the severity of the issue.

Request a New Room

If the hotel staff is unable to address the problem, request a new room. Make sure to inspect the new room for any signs of roaches before settling in. If you find roaches in the new room, repeat the process until you find a clean and safe room.

Consider Changing Hotels

If the hotel is not able to provide a clean and safe room, it may be time to consider changing hotels. Ask for a refund and find a new place to stay. Make sure to read reviews and do your research before booking a new hotel to avoid a similar situation.

Protect Yourself from Bringing Home Roaches

Roaches can easily hitch a ride in your luggage or belongings, so it’s important to take steps to prevent bringing them home with you.

Keep your luggage off the floor and away from walls, and inspect your belongings before packing them up.

Hotel’s Responsibility Your Responsibility
Providing a clean and safe environment Inspecting your room upon arrival
Addressing and resolving pest problems promptly Documenting any issues and notifying hotel staff immediately
Offering a refund or new room if necessary Protecting yourself from bringing pests home

Remember: If you encounter a roach infestation in your hotel room, it is important to take action immediately to protect yourself and your belongings. By following these steps, you can ensure that your stay is safe and comfortable.

Can You Get a Refund?

It Depends on the Hotel’s Policies

Whether or not you can get a refund for a hotel room infested with roaches depends on the individual hotel’s policies.

Most hotels have policies against pests and will take steps to address the problem if you report it. However, their refund policy may vary.

Some hotels may offer a full refund, while others may only offer a partial refund or a voucher for a future stay. Others may switch you to a different room if you report a roach infestation, while others may not. It is important to research the hotel’s policies regarding refunds and pest control before booking a room.

Severity of the Situation

The severity of the infestation will also play a role in whether you can get a refund. If you see just a few roaches, the hotel may be more likely to offer you a different room or to treat the problem. However, if the infestation is severe, you are more likely to be able to get a refund.

Hotel's Policies

Check Your Reservation Confirmation

When you book a hotel room, you should receive a reservation confirmation that outlines the hotel’s policies.

Take a close look at this confirmation to see if it mentions anything about refunds in the case of pest infestations. If you can’t find this information in your confirmation, call the hotel and ask directly.

Document Everything

If you discover roaches in your hotel room, it is important to document everything.

Take pictures or videos of the roaches and their location in the room. Make note of the date and time you discovered the infestation. This documentation will be useful if you need to provide evidence to the hotel or to a third party, such as a travel insurer.

Be Persistent

If you encounter roaches in your hotel room and the hotel refuses to offer a refund or a switch to a different room, don’t give up.

Be persistent and continue to escalate the issue with the hotel’s management or customer service department. If you booked through a third-party site, such as Expedia or, reach out to their customer service team for assistance. Remember to remain calm and professional throughout the process.

File a Complaint

If, after asking for a different room or a refund, the hotel still refuses to give in to your request, keep your documentation and file a complaint with the Better Business Bureau.

Filing a complaint with the local tourism board may also suffice. You can also contact your credit card company and dispute the charge.

It is important to be aware of your rights as a hotel guest. In most cases, you have the right to a clean and safe room. If your hotel room is infested with roaches, it is not meeting this standard.

How to Protect Yourself from Roaches in Hotels

Roaches are among the most common pests that hotel guests encounter. Not only are they unsightly and creepy, but they can also carry diseases and trigger allergies. If you’re worried about encountering roaches during your hotel stay, here are some tips to protect yourself:

Read Hotel Reviews Before Booking

One of the best ways to avoid a roach-infested hotel is to read reviews from other guests before booking. Look for recent reviews that mention roaches or other pests. If multiple guests have had negative experiences, it’s probably best to avoid that hotel altogether.

Read Hotel Reviews

Pack Your Own Bedding

If you’re particularly concerned about bed bugs or roaches in your hotel room, consider bringing your own bedding. Pack a travel-sized sheet and pillowcase and use them instead of the hotel’s linens. This can give you peace of mind and reduce your risk of encountering pests.

Inspect Your Room Upon Arrival

As soon as you arrive in your hotel room, take a few minutes to inspect the space for any signs of roaches. Check behind the headboard, under the mattress, and in any cracks or crevices. If you do find evidence of roaches, notify the front desk immediately and request a new room.

Store Food in the Fridge or Sealed Containers

Roaches are attracted to food, so it’s important to store any snacks or leftovers in the fridge or in sealed containers. Don’t leave food out on the counter or in open bags.

Keep Your Luggage Off the Floor

Roaches can climb onto your luggage and hitch a ride into your home. To prevent this, keep your suitcase off the floor and on a luggage rack or desk. You can also use a plastic bag or luggage cover for extra protection.

Use Roach Repellent or Traps

If you’re really concerned about encountering roaches in your hotel room, consider bringing your own roach repellent or roach killers or traps. Look for products that are easy to pack and use, such as roach baits or sticky traps.


Roaches in hotel rooms are a common problem that can ruin your vacation or business trip. However, if you take the right steps and document everything, you can get a refund and protect yourself from this unpleasant experience.

Always remember to notify the hotel staff immediately, take photos or videos as evidence, and be persistent in your request for a refund. And to avoid this problem altogether, do your research before booking a hotel and take steps to protect yourself from bringing home roaches.

So, if you ever find yourself in a hotel room with roaches, don’t panic. Follow the steps outlined in this article and take control of the situation.

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