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Planning a trip can be exciting, but what if your plans change and you need to cancel your hotel reservation? 

If you’re short on time, here’s a quick answer to your question: Marriott generally allows cancellations without penalty if made at least 48 hours before the scheduled arrival date. However, exact policies can vary by rate and hotel, with some advance purchase rates having stricter policies.

Understanding Marriott’s cancellation policy is key to avoiding unnecessary fees. This comprehensive guide will provide all the details you need to know about Marriott’s current cancellation rules.

In this 2000-word guide, we will cover Marriott’s standard cancellation policy and any variations, walk through step-by-step how to cancel, explain penalties for late cancellations, provide tips for avoiding fees, and answer frequently asked questions about changing or cancelling Marriott reservations.

Marriott’s Standard Cancellation Policy

When it comes to cancellations, Marriott has a standard policy that applies to most of its reservations. Understanding this policy can save you from unnecessary fees and frustrations. Here’s everything you need to know:


Cancellations Allowed Without Penalty

Marriott allows cancellations without penalty for most bookings if they are made at least 48 hours before the scheduled arrival date. This gives travelers some flexibility in case their plans change or unexpected circumstances arise.

It’s important to note that cancellation policies may vary for certain special offers or promotional rates, so it’s always a good idea to double-check the terms and conditions of your specific reservation.

Advance Purchase Rates Have Stricter Policies

While Marriott’s standard cancellation policy is quite flexible, it’s important to be aware that advance purchase rates often come with stricter policies. These rates typically require full payment at the time of booking and are non-refundable.

If you need to cancel a reservation with an advance purchase rate, you may not be eligible for a refund. However, Marriott sometimes offers the option to modify the reservation instead, allowing you to change the dates or destination of your stay.

How the Cancellation Policy Differs Across Brands

Marriott is a global hotel chain that encompasses several different brands, each with its own cancellation policies. For example, Marriott’s luxury brand, The Ritz-Carlton, typically has a stricter cancellation policy compared to more budget-friendly brands like Courtyard by Marriott.

It’s important to familiarize yourself with the specific cancellation policy of the brand you are booking with to avoid any surprises or misunderstandings.

Important Tips to Avoid Cancellation Fees

To avoid cancellation fees or penalties, here are some important tips:

  • Plan ahead: Whenever possible, try to make your travel plans well in advance to have more flexibility and avoid last-minute cancellations.
  • Read the fine print: Take the time to carefully read the terms and conditions of your reservation, paying close attention to the cancellation policy.
  • Consider travel insurance: If you anticipate the possibility of needing to cancel your reservation, it may be worth considering travel insurance to protect yourself financially.
  • Contact customer service: If you find yourself in a situation where you need to cancel a reservation but are unsure about the policy or have extenuating circumstances, don’t hesitate to reach out to Marriott’s customer service for assistance.

By understanding Marriott’s standard cancellation policy and following these tips, you can navigate the reservation process with confidence and peace of mind.

How to Cancel Your Marriott Reservation

Canceling a hotel reservation can sometimes be a hassle, but Marriott has made it easy for guests to modify or cancel their bookings. Whether you need to change your plans due to unforeseen circumstances or simply have a change of heart, here are three convenient ways to cancel your Marriott reservation.

Cancelling Online

If you prefer a quick and hassle-free cancellation process, cancelling your Marriott reservation online is the way to go. Simply log in to your Marriott account on their official website, navigate to the “Manage Reservations” section, and select the reservation you wish to cancel.

Follow the prompts to complete the cancellation process, and you’re all set! Keep in mind that cancellation policies may vary depending on the type of reservation you made, so it’s always a good idea to check the specific terms and conditions before proceeding.

Cancelling Online

Cancelling Over the Phone

If you prefer speaking to a real person and want assistance with your cancellation, you can easily cancel your Marriott reservation over the phone. Dial the Marriott customer service hotline and provide the necessary information, such as your reservation number and personal details.

The customer service representative will guide you through the cancellation process and answer any questions you may have. Be sure to have your confirmation email or reservation details handy for a smoother experience.

Cancelling at the Hotel

If you find yourself at the hotel and need to cancel your reservation, don’t worry!

Marriott allows guests to cancel their reservations directly at the hotel’s front desk. Simply inform the staff that you need to cancel your booking, provide them with your reservation details, and they will assist you accordingly. It’s always a good practice to cancel your reservation as early as possible to avoid any potential charges or penalties.

Remember, it’s important to familiarize yourself with Marriott’s cancellation policy, as it may vary depending on factors such as the rate type, location, and time of year.

Understanding the terms and conditions will help you make an informed decision and avoid any surprises. For more information on Marriott’s cancellation policy, you can visit their official website here.

Penalties for Late Cancellations

Fees for Cancelling After Deadline

Marriott’s current cancellation policy includes penalties for cancelling a reservation after the designated deadline.

The specific fees can vary depending on the hotel and the type of reservation, so it’s important to carefully review the cancellation policy before making a booking. These fees are in place to compensate the hotel for the potential loss of revenue caused by last-minute cancellations.

It’s important to note that the cancellation deadline is typically stated in the reservation confirmation email or on the hotel’s website. If you cancel your reservation after this deadline, you may be charged a fee. The fee can range from a percentage of the total room rate to a fixed amount.

For example, let’s say you booked a room at a Marriott hotel for $200 per night and the cancellation deadline is 48 hours prior to your scheduled arrival. If you cancel your reservation after this deadline, you may be charged a fee of 50% of the total room rate, which would be $100 in this case.

No Refund for No-Shows

In addition to fees for late cancellations, Marriott’s cancellation policy also states that no refunds will be provided for no-shows.

A no-show occurs when a guest fails to check-in on the scheduled arrival date and does not cancel the reservation in advance. This policy is in place because when a guest fails to show up, the hotel is left with an empty room that could have been sold to another guest.

By implementing a no-refund policy for no-shows, Marriott aims to minimize revenue loss and ensure a fair allocation of room availability.

Therefore, if you are unable to make your scheduled stay at a Marriott hotel, it’s important to cancel your reservation in advance to avoid being charged and to allow the hotel to potentially rebook the room.

It’s worth noting that these cancellation policies may be subject to change, so it’s always a good idea to check the latest policy on Marriott’s official website or contact the specific hotel directly for the most up-to-date information.

For more information on Marriott’s cancellation policy, you can visit their official website.

Changing Your Reservation to Avoid Fees

When it comes to making travel plans, things can often change unexpectedly. Whether it’s a last-minute change in your schedule or a sudden change in destination, it’s important to be aware of the cancellation policy of your hotel.

Marriott, one of the largest hotel chains in the world, has a cancellation policy that varies depending on the type of reservation you have made. To avoid any unnecessary fees, it’s crucial to understand the options available to you when it comes to modifying or canceling your reservation.

Modifying vs Cancelling a Reservation

Before we delve into the details, let’s clarify the difference between modifying and canceling a reservation.

Modifying a reservation refers to making changes to your existing booking, such as changing the dates of your stay or switching to a different Marriott hotel. On the other hand, canceling a reservation means completely canceling your booking and receiving a refund, if applicable.

It’s important to note that modifying a reservation may not always result in additional fees, while canceling a reservation may incur charges based on the specific terms and conditions of your booking. Therefore, it’s generally more beneficial to modify your reservation instead of canceling it, if possible.

Options to Change Dates or Hotel

If you find yourself needing to change the dates of your stay or switch to a different Marriott hotel, don’t worry! Marriott offers several options to accommodate your needs and minimize any potential fees.

  1. Online Modifications: One of the most convenient ways to modify your reservation is through Marriott’s website or mobile app. Simply log in to your account, locate your reservation, and follow the prompts to make the necessary changes.This option allows you to easily select new dates or search for alternative Marriott hotels in your desired location.
  2. Contacting Marriott: If you prefer to speak with a Marriott representative directly, you can reach out to their customer service hotline. Their knowledgeable staff can assist you in modifying your reservation and provide guidance on any fees or charges that may apply.
  3. Flexible Booking Options: To provide guests with more flexibility, Marriott offers certain rates that allow for free modifications or cancellations within a specific timeframe. These rates, often referred to as “flexible” or “cancelable” rates, provide peace of mind in case your plans change unexpectedly.It’s always a good idea to check for these options when making your reservation.

Remember, it’s important to familiarize yourself with Marriott’s cancellation policy before making any reservations. By understanding the options available to you and taking advantage of flexible booking options, you can ensure a stress-free travel experience without incurring unnecessary fees.


FAQs About Marriott Cancellations

What if There is an Emergency?

In case of an emergency, Marriott understands that you may need to cancel or modify your reservation. They have a flexible cancellation policy that allows you to make changes or cancel your reservation without any penalty.

It is always best to contact Marriott directly and explain your situation to them. They will assist you in finding the best solution and provide you with the necessary guidance.

Can I Get a Refund for Early Departure?

If you have to check out early from your Marriott reservation, you may be wondering if you can get a refund for the remaining nights.

While Marriott does not offer a guaranteed refund for early departures, they do have a policy in place that allows you to communicate your situation to the hotel.

The hotel management will then review your request and determine if a refund is possible. It is recommended to speak with the hotel directly and provide them with as much notice as possible.

What About Prepaid Rates?

If you have booked a prepaid rate with Marriott and need to cancel your reservation, it’s important to note that these rates are typically non-refundable. However, Marriott understands that situations can arise where cancellation becomes necessary.

In such cases, it is advised to contact Marriott’s customer support and explain your situation. They will review your request and provide further assistance based on your specific circumstances. For more information on Marriott’s cancellation policy, you can visit their official website here.


Whether your travel plans are flexible or set in stone, understanding Marriott’s cancellation and change policies is an important part of booking your next hotel stay.

By following the standard policy, taking advantage of flexible rates when possible, and paying attention to deadlines, you can often make changes to your reservation without incurring pesky cancellation penalties.

This guide has provided a comprehensive overview of what you need to know if you need to cancel or modify an upcoming stay at a Marriott property.

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